Returns

Returns are accepted within 7 days of delivery. The item must be unused, in its original condition and packaging, with proof of purchase. A SGD 30 return fee per item will apply.

Please choose carefully before ordering. ❤️ Our pieces are 100% handcrafted, so each one is unique. Natural wood grain, colour variations, textures, and small imperfections are part of the character and beauty of handmade furniture — perfection is in the imperfections.

Discounted items, damaged items, or items that are no longer in their original condition are not eligible for return.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Damaged Item on Arrival

You must inform us within 2 working days if your item was broken when you received it. Please send us some photos (support@kulturedeco.com), and we will investigate what happened with the courier. We will not be able to offer any refund or replacements if the 2-day deadline has passed.

Late or Missing Refunds

If you haven’t received your refund yet, please check your bank or credit card account first. Refunds may take a few business days to be processed and appear on your account. If you still haven’t received it, please contact us at support@kulturedecor.com

Sale Items

Items purchased at a discounted price are not eligible for return or refund.

Gifts

If your order was marked as a gift and shipped directly to you, we will provide a gift credit for the returned item once it has been received. If the order was not marked as a gift, the refund will be issued to the original purchaser.

Custom-Made Items

Custom-made items with designs that are not listed on our website are non-refundable and cannot be returned.